Please read these terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which the Chartered Institute of Arbitrators makes the products available to you.
1. Prices
The prices payable for the books that you order are clearly set out in the web site. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned. All prices are expressed inclusive of any VAT, where payable, unless otherwise stated. The price of the items does not include the delivery charge which will be charged at the rates applicable at the date you place your order. Where books are ordered pre-publication, an estimated retail price will be given, in which case the price charged may be different, as the order may have been placed as much as three months prior to publication. The Members Discount price is only available to individuals who are currently members of the Chartered Institute of Arbitrators.
2. Availability
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible.
3. Acceptance
There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between you and us, and you will be charged for the goods.
4. Delivery
Delivery will be made to the address specified by you on the completed order form.
We will do our best to secure delivery within 30 days of the date of your order (with the exception of books that have not been published yet) but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible.
5. Cancellation
You have the right to cancel your order up to 14 working days after the day following the delivery of the goods by post, by fax or e-mail. In the event that the goods have already been dispatched at the date of receipt of your cancellation of the order you must return the goods to us and we will credit your credit or debit card with the price of the goods within 30 days, beginning with the day on which notice of cancellation was given.
If you do not return the goods within 21 days of your cancellation, we will make a charge in respect of the cost of recovering the goods. If you do not return the goods within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the web site. This does not affect your statutory rights.
6. Returns and Refunds
We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible.
If you are unhappy with one or more books, simply return them in the original packaging within 14 days of dispatch and we will give you a refund on those items or replace the item. Any returned items must be in the same condition as when it was dispatched.
Books must be returned via the Royal Mail to
Bookshop
Chartered Institute of Arbitrators
12 Bloomsbury Square
London WC1A 2LP
Once returned items reach us, the refund or replacement will be actioned and you will be sent an email to confirm this.
7. Payment
You can pay by any American Express, Mastercard or Visa credit card, Switch or Delta debit card. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will not be charged for items until they are dispatched.
Our liability to you in connection with any order will not exceed the total price charged for the relevant items.
We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.
8. Amendments
We may update these Terms and Conditions from time to time and any changes will be notified to you via a suitable announcement on the Site. The changes will apply to the use of the Chartered Institute of Arbitrators Online Store (www.store-arbitrators.org) after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Site. If you continue to use the Site after the date on which the change comes into effect, your use of the Site indicates your agreement to be bound by the new Terms and Conditions.
9. Excluded Services
The services provided by any Chartered Institute of Arbitrators web site do not include the provision of computer or other necessary equipment to access the Site. To use the site you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone or other costs that you may incur.
10. Limitations
You may not use any Chartered Institute of Arbitrators web site for any of the following purposes:
- disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
- transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
- gaining unauthorised access to other computer systems
- interfering with any other person's use or enjoyment of the Site
- breaching any laws concerning the use of public telecommunications networks
- interfering or disrupting networks or web sites connected to the Site
- making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner
The Chartered Institute of Arbitrators reserves the right to refuse to post material on the Site or to remove material already posted on the Site.
You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out of or in connection with:
- any claim by any third party that the use of the Site by you is defamatory, offensive or -abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
- any claim by any third party that the use of the Site by you infringes that third party's copyright or other intellectual property rights of whatever nature; and
- any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Site by you.
11. Availability of the Site
Although the Chartered Institute of Arbitrators aims to offer you the best service possible, it makes no promise that the services on any Chartered Institute of Arbitrators web site meet your requirements. The Chartered Institute of Arbitrators cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to the Webmaster by email webmaster@arbitrators.org and we will attempt to correct the fault as soon as we reasonably can.
Your access to the Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. The Chartered Institute of Arbitrators will attempt to restore the service as soon as it reasonably can.
12. The Chartered Institute of Arbitrators liability
The Chartered Institute of Arbitrators Online Store is provided by the Chartered Institute of Arbitrators without any warranties or guarantees. You must bear the risks associated with the use of the Internet.
The Site provides content from other Internet sites or resources and while the Chartered Institute of Arbitrators tries to ensure that material included on the Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. The Chartered Institute of Arbitrators will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Site. If the Chartered Institute of Arbitrators is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:
- incompatibility of the Site with any of your equipment, software or telecommunications links
- technical problems including errors or interruptions of the Site
- unsuitability, unreliability or inaccuracy of the Site
- inadequacy of the site to meet your requirements
To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Site.
Nothing in this paragraph 12 applies to the Chartered Institute of Arbitrators liability in respect of products sold through the Online Stores.
Nothing in these Terms and Conditions shall exclude the Chartered Institute of Arbitrators liability for personal injury or death caused by its negligence.
Our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made and you will be charged for your order.
18. International Use
The Chartered Institute of Arbitrators makes no promise that materials on the Site are appropriate or available for use in locations outside the United Kingdom, and accessing the Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
19. Assignment
You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.
20. Miscellaneous
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
If you breach these Terms and Conditions and the Chartered Institute of Arbitrators ignores this, the Chartered Institute of Arbitrators will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
The Chartered Institute of Arbitrators shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.
A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
21 . Customer Services
If you have an order query, please e-mail us at bookorders@arbitrators.org.
22. Law Governing the Contract
The law governing this contract shall be the laws of England and Wales and subject to the non-exclusive jurisdiction of the English Courts.
23. Dispute Resolution
In the event of any dispute arising in or out if this contract, the consumer may elect to resolve it by means of on-line arbitration. The Chartered Institute of Arbitrators and the consumer shall agree to appoint an independent arbitrator who shall conduct the proceedings according to the Institutes rules governing online arbitration applicable at the time of the dispute.
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